PRIVACY POLICY

Last updated January 1, 2026

 

This Privacy Notice for Novara Software, LLC (“Novara,” “we,” “us,” or “our“), describes how and why we might access, collect, store, use, and/or share (“process“) your personal information when you (“you” or “user”) access our website and use our services (“Services“), including when you:

  • Visit our website at  www.novara.com
  • Engage with us in other related ways, including any sales, marketing, or events

This Privacy Notice applies to our processing of personal information in a controller capacity. It does not apply to personal information we process on behalf of our business customers while providing our Services to them (e.g., personal information regarding our customers’ end users made available to us by our customers). Our use of information we process on behalf of our business customers may be governed by separate agreements we have with those customers. If you have concerns regarding your personal information that we process on behalf of a business customer, please direct your concerns to that enterprise customer.

 

Our Services are designed for businesses and are not intended for personal or household use. Accordingly, we treat all personal information covered by this Privacy Notice, including information about any visitors to our website, as pertaining to individuals acting as business representatives, rather than in their personal capacity.

 

Your use of the Services is subject to this Privacy Notice. By using the Services, you agree to this Privacy Notice. Please review this Privacy Notice carefully. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@novara.com

 

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

 

Do we collect or process any sensitive personal information? Some information may be considered “special” or “sensitive” in certain jurisdictions; for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not collect or process sensitive personal information.

 

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.

 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with laws. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

 

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

 

How do we keep your information safe? We have organizational and technical processes and procedures in place designed to protect your personal information. However, we cannot guarantee the security of the Services. You can access our Trust Center here. Learn more about how we keep your information safe.

 

What are your rights? Depending on where you are located, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

 

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject request by contacting us at privacy@novara.com. We will consider and act upon any request in accordance with applicable data protection laws.

 

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

 

TABLE OF CONTENTS

   

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
  7. HOW LONG DO WE KEEP YOUR INFORMATION?
  8. WHAT DATA SECURITY STEPS DO WE TAKE?
  9. DO WE COLLECT INFORMATION FROM MINORS?
  10. WHAT ARE YOUR PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. OTHER IMPORTANT INFORMATION

 

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you access the Services, or otherwise when you contact us.

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • job titles
  • mailing addresses

Sensitive Information. We do not process sensitive information. Please refrain from sharing any sensitive personal information with us whether via the contact us form or otherwise.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies. For more information about our use of cookies and similar technologies, and choices you may have with respect to these cookies and similar technologies, see the section titled “DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?,” below and our Cookie Notice.

 

The information we may collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We may collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We may collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In Short: We may collect limited information from public databases, marketing partners, and other outside sources.

 

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law, amongst other purposes (as set out below). We may also process your information for other purposes only with your prior explicit consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver, facilitate delivery of, and improve, our Services to the User. We may process your information to provide you with the requested Service, or to analyze and improve our Services and to notify you about changes to our Services.
  • To respond to user inquiries/offer support to Users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. Depending on where you are located, the applicable privacy law may require you to opt-in to receive marketing. Accordingly, you will only receive marketing where you have opted-in or where we believe a particular Service be of interest to you because you have either expressed an interest in such services or a similar service. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. However, as noted above, depending on where you are located, you may only receive such targeted advertising if you accept the cookies that provide such service. For more information see our Cookie Notice. 
  • To protect our Services and yours, our and others’ rights, privacy, safety or property. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To conduct research and development. We may process your information for the purposes of undertaking internal research, technological development or demonstration. 
  • For compliance purposes and to participate in legal proceedings. We may process your information for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), and to obtain legal advice or to establish, exercise or defend our legal rights. We may also process your personal information to comply with applicable laws, rules and regulations (including tax reporting purposes pursuant to tax legislation), industry codes, voluntary codes we decide to adopt, or good practice and internal policies and procedures, to audit our internal processes for compliance with legal and contractual requirements or our internal policies, and to enforce the terms and conditions that govern the Services.
  • To comply with our contractual obligations. 
  • For management and administration of our business, including to participate in and/or facilitate business transactions such as mergers, acquisitions and divestures. 

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

 

We may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose, such as when you subscribe to marketing. You can withdraw your consent at any time. 
  • Performance of a Contract. We may process your personal information to enter into or to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not override your privacy interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Fulfilling your requests for information about our services 
  • Maintaining and improving our website
  • Analyze how our Services are used so we can improve them to engage and retain users
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services so we can improve user experience
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

If you are located in Canada, this section applies to you.

 

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

 

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the information is publicly available and is specified by the regulations
  • We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments.

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

 

 We may share your information with third-party service providers who perform services for us or on our behalf and require access to such information to do that work (e.g., cloud service providers, data storage vendors, order fulfillment providers, etc.). We have contracts in place with our service providers, which are designed to help safeguard your personal information. This means that they are not authorized to do anything with your personal information unless we have instructed or permitted them to do it. They also commit to take steps designed to protect the data they hold on our behalf and to retain it for the period we instruct. 

 

We may also share personal information with the following categories of third parties:

  • Advertising Partners and Networks
  • Communication & Collaboration Tools
  • Performance Monitoring Tools
  • Product Engineering & Design Tools
  • Sales & Marketing Tools
  • Social Networks
  • Data Analytics Services

 

We share your information with such third parties, for business purposes including but not limited to: 

  • for the purpose of the management and administration of our business;
  • in order to facilitate the provision and enhancement of Services to you;
  • for the purpose of the administration and maintenance of the databases storing personal data; and
  • for the purposes of us receiving Services (e.g., our accountants, auditors, service providers, professional advisors, IT and communications providers or any entity we reasonably consider necessary for the purposes outlined above).

 

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, divestiture, restructuring, reorganization, financing, acquisition, dilution, or other sale or transfer of any or all of our assets or liabilities or all or a portion of our business to another company. We may also transfer your information to another entity or its affiliates or service providers in connection with, or during negotiations of, any merger, acquisition, sale of assets or liabilities or any line of business, change in ownership control, financing transaction, or in the unlikely event of a bankruptcy.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
  • Legal or Regulatory Bodies. We may share your information to the extent required by law (e.g., if we are compelled by an obligation or a duty to disclose your personal data where we believe it is necessary or appropriate to comply with any legal obligation, rule, regulations or internal policies and procedures, or to establish, exercise or defend our legal rights. This may include disclosure to regulatory bodies or government agencies and in order to investigate unauthorized attempts to modify the Websites, install harmful files or cause damage to the websites.

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

 

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

 

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, or to tailor advertisements to your interests (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

 

If you are located in certain jurisdictions, including the EEA or UK, you have the right to accept or reject the use of cookies that are not required for the running of the website (i.e. optional cookies that are not necessary cookies) when you visit our Website.   Additionally, to the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?“

 

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. You can also leverage certain opt-out capabilities through our cookie consent banner

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. If you are located in the EEA or UK, we will only share your information with Google Analytics if you have accepted the use of analytical cookies on your visit to our website. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features at any time through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

 

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

 

Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” above), including facilities in the United States, and other countries.

 

If you choose to access the Services from outside the United States, you acknowledge that you will be transferring your information, including personal information, outside of your region to the United States for storage and processing, as necessary to provide you the Services.

 

If you are located in the EEA or UK, we ensure that such international transfer to us in the US is permitted under the EU GDPR and UK GDPR. Accordingly, we ensure that your data protection rights are protected by appropriate safeguards, such as the UK International Data Transfer Agreement or the European Commission’s Standard Contractual Clauses. If you would like more information about these safeguards, please contact us at privacy@novara.com  

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. 

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

Please contact us at privacy@novara.com if you would like further information on the exact retention periods for each category of personal data applicable to you. 

 

8. WHAT DATA SECURITY STEPS DO WE TAKE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we take reasonable steps designed to protect your personal information, transmission of personal information to and from our Services is at your own risk. We are not responsible for circumvention by any third party of any privacy settings or security measures contained within the Services. You should only access the Services within a secure environment.

 

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect personal information from or market to children under 18 years of age or the equivalent age of majority as specified by law in your jurisdiction.

 

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age of majority as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age of majority as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age of majority as specified by law in your jurisdiction, please contact us at privacy@novara.com

 

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Residents of some regions, such as the EEA, UK, Switzerland, Canada, and California, have certain rights with respect to their personal information. This section applies to residents of these regions. 

 

Residents of the EEA, UK, Switzerland and Canada may have some or all of the rights identified in this section under applicable data protection laws. These rights may include the right 

 

  1. to request information regarding the processing your personal information;
  2. right to access of your personal information;
  3. right to obtain a copy of your personal information in a structured, commonly used and machine-readable format and/or request that we transmit that information to a third party where this is technically feasible;  
  4. to request rectification or erasure of the personal information; 
  5. right to refuse to provide any personal information and the right to object at any time to the processing of your personal information; 
  6. where consent was provided for certain processing activities, the right to withdraw your consent to the collection, processing, use and/or disclosure of your personal data at any time. Please note that this will not affect the lawfulness of any collection, processing, use or disclosure undertaken before such withdrawal and we may still be entitled to process the personal data if we have another legitimate reason (other than consent);
  7. to restrict, anonymized or block the processing of your personal information; 
  8. if applicable, to data portability; and 
  9. Lodge a complaint. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

 

You can exercise your rights at any time by contacting us at privacy@novara.com. We will consider and act upon any request in accordance with applicable data protection laws. Prior to exercising your rights, we may ask you to prove your identity. Failure to do so may delay us in completing your request. 

  

If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. 

 

 

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

 

 

If you have questions or comments about your privacy rights, you may email us at privacy@novara.com

 

Residents of California

If you are a resident of California, the following applies to you.

Categories of Personal Information We Collect & Disclose

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not necessarily reflect the personal information we collect from you. For a comprehensive inventory of all personal information that falls within these categories that we process, please refer to the section “WHAT INFORMATION DO WE COLLECT?“

 

Category Examples Collected Business Purposes  Categories of Service Providers / Contractors to Whom Disclosed 
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES
  • To deliver and facilitate delivery of services
  • To respond to user inquiries and offer support
  • To send administrative information 
  • To request feedback 
  • To send marketing and promotional communications and determine their effectiveness 
  • To deliver targeted advertising 
  • To protect our Services and yours, our and others’ rights, privacy, safety or property 
  • For compliance purposes and to participate in legal proceedings 
  • To comply with our contractual obligations
  • For management and administration of our business
 Service providers/contractors include (without limitation) cloud service providers, data storage vendors, order fulfillment providers, legal counsel, and auditors
B. Personal information as defined in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information YES
  • To deliver and facilitate delivery of services
  • To respond to user inquiries and offer support
  • To send administrative information
  • To request feedback
  • To send marketing and promotional communications and determine their effectiveness 
  • To deliver targeted advertising
  • To protect our Services and yours, our and others’ rights, privacy, safety or property
  • To identify usage trends 
  • For compliance purposes and to participate in legal proceedings
  • To comply with our contractual obligations
  • For management and administration of our business
 Service providers/contractors include (without limitation) cloud service providers, data storage vendors, order fulfillment providers, legal counsel, and auditors
C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data NO N/A N/A
D. Commercial information Transaction information, purchase history, financial details, and payment information YES
  • To deliver and facilitate delivery of services
  • To respond to user inquiries and offer support
  • To send administrative information 
  • To request feedback 
  • To send marketing and promotional communications and determine their effectiveness 
  • To protect our Services and yours, our and others’ rights, privacy, safety or property 
  • For compliance purposes and to participate in legal proceedings 
  • To comply with our contractual obligations
  • For management and administration of our business
 Service providers/contractors include (without limitation) cloud service providers, data storage vendors, order fulfillment providers, legal counsel, and auditors
E. Biometric information Fingerprints and voiceprints NO N/A N/A
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements YES
  • To deliver and facilitate delivery of services
  • To respond to user inquiries and offer support
  • To send administrative information
  • To request feedback
  • To send marketing and promotional communications and determine their effectiveness 
  • To deliver targeted advertising
  • To protect our Services and yours, our and others’ rights, privacy, safety or property
  • To identify usage trends 
  • To conduct research and development 
  • For compliance purposes and to participate in legal proceedings 
  • To comply with our contractual obligations 
  • For management and administration of our business
 Service providers/contractors include (without limitation) cloud service providers, data storage vendors, order fulfillment providers, legal counsel, and auditors
G. Geolocation data Device location YES (but not precise geolocation)
  • To deliver and facilitate delivery of services
  • To respond to user inquiries and offer support
  • To send administrative information
  • To request feedback
  • To send marketing and promotional communications and determine their effectiveness 
  • To deliver targeted advertising
  • To protect our Services and yours, our and others’ rights, privacy, safety or property
  • To identify usage trends 
  • To conduct research and development 
  • For compliance purposes and to participate in legal proceedings
 Service providers/contractors include (without limitation) cloud service providers, data storage vendors, order fulfillment providers, legal counsel, and auditors
H. Audio, electronic, sensory, or similar information Images and audio, video or call recordings created in connection with our business activities YES N/A N/A
I. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us YES
  • To deliver and facilitate delivery of services
  • To respond to user inquiries and offer support
  • To send administrative information
  • To request feedback
  • To send marketing and promotional communications and determine their effectiveness 
  • To deliver targeted advertising
  • To protect our Services and yours, our and others’ rights, privacy, safety or property
  • To identify usage trends 
  • To conduct research and development 
  • For compliance purposes and to participate in legal proceedings 
  • To comply with our contractual obligations 
  • For management and administration of our business
 Service providers/contractors include (without limitation) cloud service providers, data storage vendors, order fulfillment providers, legal counsel, and auditors
J. Education Information Student records and directory information NO N/A N/A
K. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics YES
  • To deliver and facilitate delivery of services
  • To send marketing and promotional communications and determine their effectiveness 
  • To deliver targeted advertising 
  • To protect our Services and yours, our and others’ rights, privacy, safety or property 
  • For compliance purposes and to participate in legal proceedings 
  • To comply with our contractual obligations
  • For management and administration of our business
 Service providers/contractors include (without limitation) cloud service providers, data storage vendors, order fulfillment providers, legal counsel, and auditors
L. Sensitive personal Information NO N/A N/A

 

We may also collect other personal information you voluntarily provide outside of these categories where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participating in our Customer Community Platform;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

Sale / Sharing of Personal Information

The following categories of personal information may be sold or shared with advertising partners and networks, providers of sales and marketing tools, social networks, retargeting platforms, or data analytics services for the business purposes of marketing, advertising, analytics and service personalization: 

  • Identifiers
  • Personal information as defined in the California Customer Records statute
  • Internet or other similar network activity
  • Geolocation data
  • Inferences
  • Professional or employment-related information

 

Retention 

See the section “HOW LONG DO WE KEEP YOUR INFORMATION?” above.

Sources of Personal Information

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?“

Your Rights

California residents have certain rights under data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

  • Right to know whether or not we are processing your personal data, as well as the categories of personal information that we have collected about you and inferences derived from such personal information, the categories of sources from which we have collected personal information, the business or commercial purpose for collecting and/or selling or sharing personal information, the categories of third parties with which we share personal information, the categories of personal information that we sold or disclosed for a business purpose, and the categories of third parties to whom personal information was sold or disclosed for a business purpose. 
  • Right to access a copy of the personal information that we have collected about you. 
  • Right to correct inaccuracies in the personal information we have collected about you
  • Right to request the deletion of your personal information
  • Right to non-discrimination for exercising your privacy rights
  • Right to opt out of the processing of your personal information if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Note that we do not knowingly collect, sell or share the personal information of individuals under the age of sixteen (16).

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject request by emailing us at privacy@novara.com, by calling toll-free at 1-866-356-1735, or by referring to the contact details at the bottom of this document.

 

You can opt out from the selling of your personal information, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings or clicking on “Do Not Sell or Share My Personal Information”.

 

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

 

You can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we may need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

 

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Do Not Track Signals

Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals via your browser settings to express your preferences regarding online tracking. We will honor opt-out preferences submitted through the GPC opt-out signal on your browser.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary, including to stay compliant with relevant laws.

 

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information. Any modifications to this Privacy Notice will be effective upon our posting the modified version (or as otherwise indicated at the time of posting or notification). Please revisit this page periodically to stay aware of any changes to this Privacy Notice. For the avoidance of doubt, disputes arising hereunder will be resolved in accordance with the Privacy Notice in effect at the time the dispute arose.

 

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at privacy@novara.com by phone at 1-866-356-1735, or contact us by post at:

 

Novara Software, LLC

Data Protection Officer

11080 Circle Point Rd

Suite 200

Westminster, CO 80020

United States

 

  1. OTHER IMPORTANT INFORMATION

Governing Law

 

This Privacy Notice is governed by Delaware state law. Any dispute regarding this Privacy Notice or your use of the Services shall be resolved solely in the state or federal courts located in Delaware.

 

Limitation of Liability 

By accessing the Services and/or providing us with personal information and other data, to the extent permitted by applicable law, you expressly and unconditionally release and hold us harmless from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of such information. In addition, we are not responsible for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your information by any third parties, including service providers acting on our behalf.

Third Party Websites and Services

The Services may provide links to, or features from, other third-party websites, mobile applications and online services. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party and if you link to or use such sites or services or otherwise interact with third parties, you do so at your own risk. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

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